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Business tips: encouraging honesty in the workplace

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By The Editor

Honesty and openness in the workplace are important for business success. Better strategies are developed and teams are more harmonious when employees, managers and CEOs can be frank with their opinions. How can you reduce your reliance on ‘yes men’ and encourage honesty and truth in your business?

Don’t lose your cool

Working in an environment where open communication is the norm can involve hearing things you don’t want to – that your project or proposal needs re-working or that your idea isn’t suitable or achievable. However, as business consultant Bruce Todd Strom recently told Entrepreneur, it’s important to avoid reacting in a defensive or argumentative way or you will quash honest communication. In situations where you feel like you might lose your cool, Strom says to thank the person for their feedback and say you’d like to discuss the issue later – giving you time to recompose.

Build rapport

An honest working environment can be developed once rapport has been established among a small group of employees. You can then gradually incorporate others into this culture. Ask questions to seek more detailed explanations of a newer employee’s views, so they feel valued and will be ready to offer an honest opinion in any future discussions.

Set an example

If you’re a business owner or manager, your example will help set the bar for communication and honesty in your company. Demonstrate your ability to listen, take on board others’ ideas and receive constructive criticism. You can also enshrine these principles in your company handbook or policies.

Offer different avenues of feedback

Some people may be more reluctant than others to speak up in a group environment. Make it known that you’re happy to welcome feedback and discussion in a private setting too. Making people feel comfortable in a one-on-one situation could be a great step towards encouraging more public discussion and honesty. Strom suggests scheduling a regular catch-up over coffee with small groups or individuals, with the informal setting encouraging openness.

Address mistakes

One form of workplace dishonesty is when an employee covers up a mistake they’re afraid of admitting, but, as business writer Nicole Long notes, people do make honest mistakes and they shouldn’t be the cause of fear or stress. “Ask employees to make necessary parties aware of mistakes as soon as possible without the fear of negative consequences,” Long advises.

Improve your communication skills with VECCI’s range of short courses – learn to write more effectively, run successful meetings, negotiate and manage the media. Visit the VECCI website for more information.



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